Tag Archives: death spiral

The Real Reason Why Customer Experience Matters

You’ve heard all about how customer experience or CX is critically important. But if you look around you, bad CX (and its cousin, bad UX) are so ubiquitous it begs the question whether it’s really that important. I mean what’s … Continue reading

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Electric vehicles & utilities’ death spiral

Discussion on the potential energy utilities’ death spiral has moved from industry articles to mainstream media. It’s a fascinating topic that has the potential to rework one of the fundamental corner blocks of modern society, electricity. Cycle started by solar … Continue reading

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