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This is my home for things that don't, for one reason or another, belong to Twitter, Facebook or my other blogs. Here you will find my thoughts and musings on topics ranging from climate change and energy issues to mobile & IT technologies, reviews on things I read/see and from cultural commentary to photos. In other words, the topics are all over the place - so if you're looking for a blog with a consistent focus on a single issue, keep looking :)
Tag Archives: business
This is how you create advocates
I recently had a great customer service experience from the FMCG (fast-moving consumer goods) business that I wanted to share; it illustrates well how to treat customers right and how to have a dramatic, immediate impact on NPS (Net Promoter … Continue reading
Posted in Business, Personal
Tagged advocacy, business, customer service, galvanina, mineral water, net promoter score, NPS
1 Comment
Don’t call for innovation to save the economy – call on it to save the planet
It has become a common theme in politics and business alike to emphasize the critical role innovation will play in economic growth. Businesses are told to innovate or die, that only through increasingly rapid innovation will they be able to … Continue reading
Posted in Business, Random thoughts
Tagged antifragile, business, economy, end of growth, environment, innovation, resilience
2 Comments
Thoughts on Lean Startup and the limits of success
Eric Ries and his Lean Startup methodology are all the rage in entrepreneurial circles these days, regardless of whether one is talking about enterprises or startups in the more traditional sense. Some time ago, I got around to reading his … Continue reading
Posted in Books, Business, Management
Tagged business, chance, Eric Ries, Lean Startup, luck, management, methodology, startups
1 Comment
Second impressions on Australia
Curiously, there’s no phrase “second impressions”, so what comes after first impressions? Noting that I wrote a couple of posts about first impressions of Australia some 2½ years ago ([1], [2]), it’s time to take stock of some cultural and … Continue reading
Posted in Australia, Culture, Finland
Tagged Australia, business, climate, cultural comparison, culture, environment, Finland, houses, impressions, nature, notes, quality
4 Comments
Review: Seizing the White Space
In an effort to clear my to-read backlog before the year is over, I finished another business-oriented book; Seizing the White Space: Business Model Innovation for Growth and Renewal by Mark W. Johnson. It’s a pretty standard fair innovation business … Continue reading
Posted in Books, Business, Reviews
Tagged Books, business, efficiency, growth, innovation, Reviews, White Space
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