Welcome
This is my home for things that don't, for one reason or another, belong to Twitter, Facebook or my other blogs. Here you will find my thoughts and musings on topics ranging from climate change and energy issues to mobile & IT technologies, reviews on things I read/see and from cultural commentary to photos. In other words, the topics are all over the place - so if you're looking for a blog with a consistent focus on a single issue, keep looking :)
Category Archives: Personal
This is how you create advocates
I recently had a great customer service experience from the FMCG (fast-moving consumer goods) business that I wanted to share; it illustrates well how to treat customers right and how to have a dramatic, immediate impact on NPS (Net Promoter … Continue reading
Posted in Business, Personal
Tagged advocacy, business, customer service, galvanina, mineral water, net promoter score, NPS
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Making (personal) sense of a disintegrating world
A lot of people – usually people who don’t actually know me – think I’m a pessimist. There are some things that even readers of this blog will know I believe in; things like inevitable catastrophic climate change, end of … Continue reading
Posted in Personal
Tagged climate change, degrowth, peak energy, peak oil, permaculture, predicaments, sustainability, Transition
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2012 in Pictures
And so we’re done with another year; I would like to repeat the speed-of-time-related complaints from last year, but luckily it’s also been a very eventful year (luckily because the events have mostly been positive). January evenings are often spent … Continue reading
Posted in Personal, Photos
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Notes from a leave
A couple of days ago I finished the longest leave I’ve had in years; being completely disconnected from work and mostly disconnected from all things online for five weeks does wonders. The experience brought up lots of thoughts, some of … Continue reading
Posted in Personal
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Back to basics
A couple of weeks ago, as most of the family was struggling with an epic [1] influenza season our family welcomed its newest member: Luckily my wife was not afflicted at the time and semi-modern wonders of overdosed [2] self-medication … Continue reading
Posted in Personal
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