Category Archives: Personal

This is how you create advocates

I recently had a great customer service experience from the FMCG (fast-moving consumer goods) business that I wanted to share; it illustrates well how to treat customers right and how to have a dramatic, immediate impact on NPS (Net Promoter … Continue reading

Posted in Business, Personal | Tagged , , , , , , | 1 Comment

Making (personal) sense of a disintegrating world

A lot of people – usually people who don’t actually know me – think I’m a pessimist. There are some things that even readers of this blog will know I believe in; things like inevitable catastrophic climate change, end of … Continue reading

Posted in Personal | Tagged , , , , , , , | Leave a comment

2012 in Pictures

And so we’re done with another year; I would like to repeat the speed-of-time-related complaints from last year, but luckily it’s also been a very eventful year (luckily because the events have mostly been positive). January evenings are often spent … Continue reading

Posted in Personal, Photos | 3 Comments

Notes from a leave

A couple of days ago I finished the longest leave I’ve had in years; being completely disconnected from work and mostly disconnected from all things online for five weeks does wonders. The experience brought up lots of thoughts, some of … Continue reading

Posted in Personal | Leave a comment

Back to basics

A couple of weeks ago, as most of the family was struggling with an epic [1] influenza season our family welcomed its newest member: Luckily my wife was not afflicted at the time and semi-modern wonders of overdosed [2] self-medication … Continue reading

Posted in Personal | 3 Comments