Category Archives: Personal

The New Media Diet

It’s news to nobody that the news and media industry has gone through, and continues to go through, some tough times. Whether as a result or a cause of it, most content today – excuse my French – sucks. The … Continue reading

Posted in Books, Building, Management, Personal, Psychology | Leave a comment

A break

After some 15 years of active blogging – about 10 years of which has taken place on this site & domain – I have decided to take a bit of a break from blogging. You’ll see from the date of … Continue reading

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This is how you create advocates

I recently had a great customer service experience from the FMCG (fast-moving consumer goods) business that I wanted to share; it illustrates well how to treat customers right and how to have a dramatic, immediate impact on NPS (Net Promoter … Continue reading

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Making (personal) sense of a disintegrating world

A lot of people – usually people who don’t actually know me – think I’m a pessimist. There are some things that even readers of this blog will know I believe in; things like inevitable catastrophic climate change, end of … Continue reading

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