Category Archives: Business

This is how you create advocates

I recently had a great customer service experience from the FMCG (fast-moving consumer goods) business that I wanted to share; it illustrates well how to treat customers right and how to have a dramatic, immediate impact on NPS (Net Promoter … Continue reading

Posted in Business, Personal | Tagged , , , , , , | 1 Comment

The unofficial guide to writing EU research grant proposals

For the past several years, I have been involved as an independent expert, commissioned by the European Commission, to evaluate FP7 research proposals (and more recently the Horizon 2020 program). Every time I do this, it entails reading hundreds or … Continue reading

Posted in Business, Innovation | Tagged , , , , , , | 2 Comments

Don’t call for innovation to save the economy – call on it to save the planet

It has become a common theme in politics and business alike to emphasize the critical role innovation will play in economic growth. Businesses are told to innovate or die, that only through increasingly rapid innovation will they be able to … Continue reading

Posted in Business, Random thoughts | Tagged , , , , , , | 2 Comments

Thoughts on Lean Startup and the limits of success

Eric Ries and his Lean Startup methodology are all the rage in entrepreneurial circles these days, regardless of whether one is talking about enterprises or startups in the more traditional sense. Some time ago, I got around to reading his … Continue reading

Posted in Books, Business, Management | Tagged , , , , , , , | 1 Comment