Author Archives: sim

This is how you create advocates

I recently had a great customer service experience from the FMCG (fast-moving consumer goods) business that I wanted to share; it illustrates well how to treat customers right and how to have a dramatic, immediate impact on NPS (Net Promoter … Continue reading

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The unofficial guide to writing EU research grant proposals

For the past several years, I have been involved as an independent expert, commissioned by the European Commission, to evaluate FP7 research proposals. Every time I do this, it entails reading hundreds or even thousands of pages of research proposals … Continue reading

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Making (personal) sense of a disintegrating world

A lot of people – usually people who don’t actually know me – think I’m a pessimist. There are some things that even readers of this blog will know I believe in; things like inevitable catastrophic climate change, end of … Continue reading

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Nuclear will not save the day

I am of the opinion that the world is about to face an energy crisis of somewhat epic proportions; even if the most dire impacts of the fossil fuel “peak oil” were to be postponed by rapid ramp-up of oil … Continue reading

Posted in Energy | Tagged , , , , , , | 21 Comments

Don’t call for innovation to save the economy – call on it to save the planet

It has become a common theme in politics and business alike to emphasize the critical role innovation will play in economic growth. Businesses are told to innovate or die, that only through increasingly rapid innovation will they be able to … Continue reading

Posted in Business, Random thoughts | Tagged , , , , , , | 2 Comments