Author Archives: sim

A break

After some 15 years of active blogging – about 10 years of which has taken place on this site & domain – I have decided to take a bit of a break from blogging. You’ll see from the date of … Continue reading

Posted in Personal | 1 Comment

Could Moore’s Law help bring back online privacy and kill the Cloud?

For a long time, everyone have “known” communications on the Internet were being watched by agencies, authorities and generally people we may not want to see them; and that’s in addition to all the data the advertising machinery gets of … Continue reading

Posted in ICT-stuff, mobile | Tagged , , , , , | 2 Comments

This is how you create advocates

I recently had a great customer service experience from the FMCG (fast-moving consumer goods) business that I wanted to share; it illustrates well how to treat customers right and how to have a dramatic, immediate impact on NPS (Net Promoter … Continue reading

Posted in Business, Personal | Tagged , , , , , , | 1 Comment