Author Archives: sim

Data-Driven Bad & why we need to raise our game

The term ‘data-driven’ is today used almost exclusively in a positive tone; perhaps because it implies logic or decisions that are somehow based on impartial facts (nb. even though data != facts nor is it impartial). But there’s a substantially … Continue reading

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Reality Check on Autonomous Cars

Not a week goes by without someone extolling the imminent virtues of autonomous vehicles. It’s gotten to the point where some see them solving pretty much everything. Which, obviously, they’re not going to do – so let’s take a quick … Continue reading

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The New Media Diet

It’s news to nobody that the news and media industry has gone through, and continues to go through, some tough times. Whether as a result or a cause of it, most content today – excuse my French – sucks. The … Continue reading

Posted in Books, Building, Management, Personal, Psychology | Leave a comment

The Real Reason Why Customer Experience Matters

You’ve heard all about how customer experience or CX is critically important. But if you look around you, bad CX (and its cousin, bad UX) are so ubiquitous it begs the question whether it’s really that important. I mean what’s … Continue reading

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