A few years back I wrote about a Krups blender as one of the best kitchen appliances ever. Well, as it happens, it finally gave out about a year after writing that post. Having been very satisfied with it, I obviously promptly went out and bought model that had replaced it, the Freshmix KB710.
Unfortunately, there was some kind of a flaw in the O-ring at the bottom of the blender (maybe a design flaw? In any case, it was very flimsy) and when making smoothies, it experienced occasional leakages. As this is not exactly desirable behavior, I was a little upset having expected a good product. So I contacted the Krups customer service, fully expecting to get what is the norm in Finland: lip service if you’re lucky.
What happened blew me away. They were exceptionally helpful and promptly sent me a new blender. And they even sent me a better model, the Blender Expert 7000 (pictured right) – at no cost to me. No need to return the old one either. That’s the kind of loyalty-creating customer service that is usually sorely missing from Finland.
I now have about a year of experience from using the Blender Expert 7000 and it has been one excellent blender. No complaints whatsoever – it crushes ice like it was born to do that and the larger glass jug comes in handy when making larger quantities. So I can and hereby am wholeheartedly recommending this baby.
And as a proof of the loyalty creation of this kind of customer service, when I needed a blender bar, I first looked for one from Krups – and purchased the GPA3. It has also been a very good little product.
Meillä on kans about tollainen sauvasekoitin, tosin ilman noita lisähärpäkkeitä. Se on hyvä.